Customer Accounts Manager

Based on job listings we analyzed, a customer account manager’s duties typically involve:

Building Client Relationships

Customer account managers are responsible for building and maintaining long-lasting client relationships. They also serve as the main point of contact for all account matters and queries.

Delivering Customer-Focused Solutions

Customer account managers ensure timely delivery of solutions which match the customer’s needs and meet the objectives being measured. This involves working closely with the client to determine what it is they’re looking for and how best the company can deliver that to meet their expectations.

Communicating Progress of Initiatives

Customer account managers communicate the progress of initiatives to both internal and external stakeholders, as well as to the rest of their team, so that everyone involved in the project is aware of how it is performing.

Forecasting Account Metrics

Customer account managers are responsible for forecasting and tracking key account metrics, such as sales results for the quarter and annual forecasts. This involves looking back over previous years and also having a strong understanding of the current market trends.

Preparing Reports

Customer account managers prepare monthly or quarterly reports to present to key stakeholders that detail their progress, the growth of their client base, and any other metrics.