Customer Care Agent

Position: Jr. Agent/Sr. Agent ||

Location: Bentonville, AR Day 1 Onsite Role.||

Duration : Long Term ||

As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service. Responsibilities • Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions • Acquire detailed knowledge of product ranges and excellent service. • Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range. • Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact. • Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement. • Collaborate with colleagues across multiple departments to provide a high-quality service to customers