Customer Service

Job Description :

 

Fiserv, Inc.  is an American multinational company headquartered in Milwaukee, Wisconsin, that provides financial technology and services to clients across the financial services sector, including banks, thrifts, credit unions, securities broker dealers, mortgage, insurance, leasing and finance companies, and retailers .

 

 

Qualifications

 

Excellent verbal communication skills, courteous and patient demeanor, must be customer oriented and have the ability to maintain composure under potentially stressful situations

 

Good grammar, punctuation, spelling, hyphenation, and written communications skills

 

Customer focused, results oriented and capable of building and maintaining relationships with internal and external customers

 

Must be flexible and able to work as a team member and support team decisions

 

Must be able to multi-task and to prioritize assignments

 

Must have good organizational skills and be able to work independently

 

No much experience, we train .

 

 

 

 

Benefits

 

Fully remote position, where you can work from home

 

 

Full benefits (medical, dental, vision, etc.) effective the first month following your hire date!

 

 

Paid time off for great work life balance

 

 

401k with match with no vesting period

 

 

Benefits are a key component of your rewards package 

 

Competitive Salary 

 

These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work

 

 

Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more

 

 

 

 

Main Responsibilities : (but not limited to):

 

-Phone calls (answering phone calls and calling customers in regards to their inquiries and orders)

 

-Emails (Respond to emails, messages and questions from customers and vendors)

 

-Data entry (input data accurately into our data system)

 

-Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence

 

 

-Communicate verbally and in writing with external customers to furnish and request review information

 

-effective working relationships between external customers

 

-Assist with and participate in Review Team in identifying areas for potential improvement, as noted on case reviews and process

 

 

 

 

Requirements:

 

-Basic computer skills

 

-Great communication and customer service skills

 

-Attention to detail & highly self-motivated

 

-Should be ambitious, detail oriented, and driven.j

 

-Must have the capability to adapt to a changing environment.