Database Administrator

Job summary:

The Data Entry Administrator position involves analyzing, entering, and managing records for membership in Volunteer System & Personify. He/She will assist with managing data quality in the systems in order to ensure the data integrity of information needed for decision-making at all levels of the organization. He/She regularly runs and reviews data quality reports to identify data quality issues, investigates root causes of data or system issues, and works individually and in conjunction with specialists and management to implement corrective action. The administrator reports data quality status to management for action. The administrator performs functions related to the creation, update, and maintenance of council-wide data in the Volunteer Systems & Personify.

Essential Duties and Responsibilities:

• Participates in data quality cleanups.
• Assists in the verification of data loading.
• Regularly conducts reviews (daily, weekly) of data quality reports, and takes or causes action to be taken to resolve data issues and problems.
• Performs frequent de-duping and cleanup of Salesforce records. Conducts daily reviews of zip code validation on Salesforce and assigns leads in split zip codes.
• Handles data quality issues caused by staff errors; identifies individuals involved and root causes, and works with individuals and their respective managers, as needed, to resolve issues and prevent a recurrence.
• Maintains familiarity with a variety of the field's concepts, practices, and procedures.
• Provide administrative and backup support to other council departments as needed.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer skills in Microsoft Office including Word, Excel, and Outlook, and applications such as Personify.
• CRM experience, especially Salesforce, is desirable.
• Ability to learn, understand, and apply new technologies with the ability to understand the basic data quality principles and practice
• Ability to respond quickly and positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Ability to establish rapport with others at all organizational levels in person, phone, and online.
• Strong oral and written communication skills.
• Ability to work with a wide range of sensitive and confidential issues and communicate information effectively to volunteers, and staff.
• Ability to identify and analyze existing and potential problems systematically and thoroughly.
• Defines and implements solutions to problems.
• Ability to coordinate multiple projects while managing conflicting priorities and deadlines.
• Strong attention to detail