Deskside Support

Roles and Responsibilities:

• The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills
• The role is driven by client service requests raised via phone as well as through internal requests raised via incidents
• This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration
• The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage
• Working knowledge of the following:
• Incident/Problem/Change management
• User Administration
• Audit Controls
• Service Level management
• Knowledge of AIX OS
• Knowledge of MS Operating Systems
• Knowledge of Ticketing System
• Lotus Notes
• Excellent written communication and verbal Communication