Desktop Support Analyst

Job Description:

Responsibilities:

• Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
• Answer calls and respond to emails related to IT support.
• Use remote access software to troubleshoot technical problems
• Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
• Setup projectors and video conferencing equipment.

Qualifications

• At least 5 + years of hands-onexperience supporting and repairing hardware issues in a diverse enterprise infrastructure operation.
• Overall technical knowledge, proficient using multiple operating systems including Windows,
• Excellent verbal and written communication skills.
• Excellent customer service skills with ability to interface at all levels of the organization.

Key Skills:

•  Software applications
• Operating systems
•  Network connectivity.
• Teamwork  Work well in a team-oriented environment.