Florist Tech Startup Customer Success (Remote)

Job Description :

Floranext ( https://floranext.com ) offers great software to flower shops across the US and internationally. Join our company as we shape the landscape for local florists.

• Are you looking to launch your career working as part of a dynamic tech start-up?
• Would you love to say your day-to-day job responsibilities make a real difference with local small businesses?
• Is working as part of a small team of great people important to you?
• Do you want to see your ideas have an impact on the global floral industry?
• If you’re willing to grow your career within our company, we’re looking for you!

Floranext is a technology startup and we’re currently interviewing candidates for an entry-level/early career Customer Support Specialist position to provide high touch, personalized general and tech support to our customers.

The position is remote and part of our virtual office.

 

About the Role

• 40 hours a week;
• work remotely;
• requires reliable internet connection, computer, and headset;
• fast pace but personalized support to florists across the world;
• technical support for SAAS solutions for the floral industry

We are looking for a fantastic, energetic technical/customer support specialist to join our company.

 

Skills Required

• Should be very comfortable with computers, have basic knowledge of HTML, and practice the power of empathy and attentive listening.
• Should be able to diagnose a variety of technical issues and offer technical support to customers.
• The ability to multi-task and prioritize.
• Opportunities to grow in the job and take on more responsibility.
• STEM OPT are encouraged to apply
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Please include in your application a short paragraph covering the following:

1. A rough estimate of your salary expectations and a short summary of your qualifications.

2. Any tech support or general tech experience you have

3. Any flower industry experience (not a necessity, but a plus!