Help Desk Analyst

Hi Everyone ,

This is regarding an excellent job opportunity with my client.

Position: Help Desk Analyst

Location: Augusta, ME

Duration: 07 Months+

Webcam Interview Only

Required:

• Excellent verbal and written communication skills.
• Understanding of data, reporting, and workflow for all data entry.
• Strong customer service skills, issue resolution.

Responsibilities:

• Provide excellent customer service to local education agencies by providing guidance on the proper reporting of educational data and use of Maine DOE data systems.
• Communicate and follow-up on information system issues and enhancement requests to internal and external application support teams.
• Assist to enforce policies that will improve the quality and consistency of the data collected.
• Support the ongoing implementation of the Essential Programming & Services Funding Act, by providing quality control, as it relates to educational data.
• Work with all Department and local staff to train in the collection and use of education data. Actively participate in scheduled training sessions for local administrators on using the Departmental information systems.
• Work with Departmental Teams to provide suggestions to upgrade information systems, make changes in the structure, and order specialized reports.
• Consult with Helpdesk Manager and other data team members on work assignments, discuss work progress, and assignment of specific tasks, in order to ensure sub-team mission, goals and objectives are met.
• Maintain user manuals for Departmental information systems supported by the Helpdesk
• Performs other related tasks as required.
• Maintain professional attitude and appearance

Preferred:

• Previous experience assisting individuals’ complete tasks over the phone.
• Previous experience assisting individuals’ complete tasks through email.
• Previous experience in providing excellent customer service. Previous experience providing technical call center support.
• Previous experience with school related data preferred.