Help Desk Analyst

Responsibilities:

• Works with users and provides desktop support.
• Maintains IT-related equipment such as computers and network inventory.
• Works alongside engineers in the deployment of new technology.
• Manages security groups, computers, and users in Active Directory.
• Supports Microsoft Exchange  and numerous other business and sales-specific programs.
• Manages ticketing system and escalates issues as required, to administrators and management if needed.
• Supports desktop phone and conference room messaging and collaboration systems.

Key Skills:

• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.