Help Desk Analyst

Responsibilities:

• Work as a part of our global operations team, supporting our SaaS products and services.
• Provide initial ticket triage and first line response to general tickets raised from users.
• Create and review documentation that is both internal and external facing.
• Draft and review reports, to be shared both internally and externally.
• Carry out ad-hoc daily and weekly tasks as assigned, to support departmental operations and objectives.
• Provide world-class service, support, and incident management to our customer base in a proactive manner, taking ownership of issues and doing everything possible to ensure customer satisfaction.

Key Skills:

• The most common important skills required by employers.
•  Microsoft Windows, Detail Oriented, MS Office,
• Ticketing Systems, Active Directory, Desktop Support and Collaboration.