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Job ID : 27359

Location : Raleigh, NC

Company Name : JSM Consulting

Job Type : Contract

Industry : Computer/Software

Salary : $25 - $30  per hour

No. of Positions : 1

Required Skills : Help Desk, Customer Support

Benefits : No benefits are available

Job Description :

Position: Help Desk Analyst Location: Raleigh, North Carolina

***All work must be completed on site ***Some local travel may be required in performance of the work

Job Duties:

  • Experience and knowledge of browser-based applications - Required 5Years
  • Experience researching, analyzing and interpreting automated system problems - Required    5Years
  • Experience working in a Application/Production Support based (not hardware) help desk environment - Required 5Years
  • Working knowledge of social services and Medicaid programs and systems - Desired 5Years
  • Broad knowledge of the NC FAST application and functionality - Desired 5Years
  • Experience writing and running SQL queries - Highly desired 5Years
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions - Required          

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