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Job ID : 32304

Location : Volunteer state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $125000 - $135000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Time management, Teamwork, Collaboration..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

 Responsibilties:

  • Provide professional and friendly support to users via telephone, email and through other channels as necessary across a broad array of technologies implemented at the firm.
  • Understand and execute standard operating procedures and approval/escalation policies put in place.
  • Offer problem recognition, research, isolation, resolution and follow up steps for all reported issues.
  • Record clear and detailed written information about support work in Service Now.
  • Make effective use of available tools and resources to provide quality support and enable the firm’s delivery of services to its clients.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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