Help Desk Analyst

Responsibilities:

• Works with users and provides desktop support.
• Maintains IT-related equipment such as computers and network inventory.
• Works alongside engineers in the deployment of new technology.
• Manages security groups, computers, and users in Active Directory.
• Manages ticketing system and escalates issues as required, to administrators and management if needed.
• Installs PCs, printers, and IT-related accessories.
• Supports desktop phone and conference room messaging and collaboration systems.
• Troubleshoots printer and copier issues.

Key Skills:

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of IT and software trends.
• Strong customer service ethos.
• The ability to work well with people from all backgrounds.