It Analyst

Responsiblties:

• Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Document customer requests in the appropriate issue tracking system.
• Stay current on and adhere to established policies, procedures and documentation.
• Be a subject matter expert in the full suite of supported client system and processes.

Requirment:

• Excellent written and verbal communication skills.
• Knowledge in Microsoft Outlook and/or Lotus Notes.
• Strong problem solving skills and decision making ability.
• Effective listening and probing question skills.
• Ability to learn and apply technical information in a fast-paced, demanding work.

Key Skills:

• Understanding the Business Objective. 
• Analytical and Critical Thinking. 
• Communication and Interpersonal Skills. 
• Programming Languages. 
• Creation of Reports and Dashboards. 
• Database and SQL.