IT Application Analyst

Job Description:

 Responsibilities:

• Facilitate busess process discussions, to gather and document business requirements which ensure value-add and meet the client objectives.
• Provide technical direction in the analysis, design, development, testing, deployment, maintenance for bug fixes and enchancements related to OpenText and its interfaces.
• Work with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process.
• Understands both Agile Methodology, project execution approaches and provides guidance to other teams.
• Work with vendors to design and implement new functionality.
• Continuously drive excellence in the areas of optimizing services and work processes, improving quality and reliability and lowering total costs.
• Responsible to deliver and maintain existing services, resolve incidents and problem management and meet SLAs as well as provide rotational on call coverage.

Key Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• The ability to relay technical information to non-technical users.
• Customer service skills.
• Problem-solving ability.
• Analytical skills.