IT Data Analyst

 Responsiblties:

• Proactively analyze data to answer key questions for stakeholders, with an eye on what drives operational performance, and investigate and communicate which areas need improvement in efficiency and productivity.
• Designs and develops reports, dashboards, and data visualizations utilizing in-house tools.
• Produces analyses based on operational data to support operational improvement and consistency.
• Serves as the data expert for IT Service data, including ServiceNow system reports and maintains an inventory IT reports.
• Responsible for educating IT and the Business on ServiceNow collected data.
• Works closely with IT stakeholders, facilitating effective communication and collaboration to identify and address data-related issues, requirements, and opportunities.
• Collaborates with ServiceNow Developer and/or directly with key business users to ensure business requirements and report specifications are documented accurately and completely.
• Identifies and remediates data discrepancies, anomalies, and errors through data cleansing and validation techniques.

Key Skills:

• Machine learning.
• Critical thinking.
• Data visualization.
• Communication.
• Data cleansing.
• Excel.
• Statistical programming.
• Statistics.
• Problem solving.