It Data Analyst

 Responsiblties:

• Proactively analyze data to answer key questions for stakeholders, with an eye on what drives operational performance, and investigate and communicate which areas need improvement in efficiency and productivity.
• Designs and develops reports, dashboards, and data visualizations utilizing in-house tools.
• Produces analyses based on operational data to support operational improvement and consistency.
• Serves as the data expert for IT Service data, including ServiceNow system reports and maintains an inventory IT reports.
• Responsible for educating IT and the Business on ServiceNow collected data.
• Works closely with IT stakeholders, facilitating effective communication and collaboration to identify and address data-related issues, requirements, and opportunities.
• Collaborates with ServiceNow Developer and/or directly with key business users to ensure business requirements and report specifications are documented accurately and completely.
• Partners with IT resources to understand complex issues and analyzes and presents data in a meaningful way for decision making.
• Present data-driven insights to IT stakeholders, enabling them o make informed decisions and drive continuous improvement.
• Develops and implements data quality assurance process and methodologies to ensure the accuracy, completeness, and consistency of IT data.
• Identifies and remediates data discrepancies, anomalies, and errors through data cleansing and validation techniques.
• Drives workflow and process change by identifying opportunities for improvement derived from ServiceNow and other third party systems data analysis.
• Works with Business System Analysts and IT Project Managers to support requests for data on projects.
• Follows established SDLC, change control, release management and incident management processes.
• Applies business knowledge to recommend enhancements to reporting models.
• Leads sessions with business areas to understand their reporting needs, provide recommendations for potential revisions to existing reports or scope out new reports when required.

Experience:

• 3+ years of experience in data analysis.
• Proven analytics skills, including mining, evaluation, and visualization.
• Previous experience working with relational databases.
• Technical writing experience in relevant areas, including queries, report, and presentations.
• Strong SQL or Excel skills, with aptitude for learning other analytics tools.
• Experience with IT Service and Support workflows.
• Experience with ServiceNow platforms.

Key Skills:

• Databases like Oracle, Microsoft SQL, and MySQL
• Data Visualization.
• Data Cleaning.
• Python.
• SQL and NoSQL.
• Machine Learning.