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Job ID : 35043

Location : Philadelphia, PA

Company Name : codesbright

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $456000 - $678000  per year

No. of Positions : I have ongoing need to fill this role

Required Skills : Data Visualization, Data Cleaning, Python..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance

Job Description :


  • Proactively analyze data to answer key questions for stakeholders, with an eye on what drives operational performance, and investigate and communicate which areas need improvement in efficiency and productivity.
  • Designs and develops reports, dashboards, and data visualizations utilizing in-house tools.
  • Produces analyses based on operational data to support operational improvement and consistency.
  • Serves as the data expert for IT Service data, including ServiceNow system reports and maintains an inventory IT reports.
  • Responsible for educating IT and the Business on ServiceNow collected data.
  • Works closely with IT stakeholders, facilitating effective communication and collaboration to identify and address data-related issues, requirements, and opportunities.
  • Collaborates with ServiceNow Developer and/or directly with key business users to ensure business requirements and report specifications are documented accurately and completely.
  • Partners with IT resources to understand complex issues and analyzes and presents data in a meaningful way for decision making.
  • Present data-driven insights to IT stakeholders, enabling them o make informed decisions and drive continuous improvement.
  • Develops and implements data quality assurance process and methodologies to ensure the accuracy, completeness, and consistency of IT data.
  • Identifies and remediates data discrepancies, anomalies, and errors through data cleansing and validation techniques.
  • Drives workflow and process change by identifying opportunities for improvement derived from ServiceNow and other third party systems data analysis.
  • Works with Business System Analysts and IT Project Managers to support requests for data on projects.
  • Follows established SDLC, change control, release management and incident management processes.
  • Applies business knowledge to recommend enhancements to reporting models.
  • Leads sessions with business areas to understand their reporting needs, provide recommendations for potential revisions to existing reports or scope out new reports when required.


  • 3+ years of experience in data analysis.
  • Proven analytics skills, including mining, evaluation, and visualization.
  • Previous experience working with relational databases.
  • Technical writing experience in relevant areas, including queries, report, and presentations.
  • Strong SQL or Excel skills, with aptitude for learning other analytics tools.
  • Experience with IT Service and Support workflows.
  • Experience with ServiceNow platforms.

Key Skills:

  • Databases like Oracle, Microsoft SQL, and MySQL
  • Data Visualization.
  • Data Cleaning.
  • Python.
  • SQL and NoSQL.
  • Machine Learning.

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