It Data Analyst

Responsiblties:

• Produces analyses based on operational data to support operational improvement and consistency.
• Serves as the data expert for IT Service data, including ServiceNow system reports and maintains an inventory IT reports.
• Responsible for educating IT and the Business on ServiceNow collected data.
• Partners with IT resources to understand complex issues and analyzes and presents data in a meaningful way for decision making.
• Present data-driven insights to IT stakeholders, enabling them o make informed decisions and drive continuous improvement.
• Develops and implements data quality assurance process and methodologies to ensure the accuracy, completeness, and consistency of IT data.
• Identifies and remediates data discrepancies, anomalies, and errors through data cleansing and validation techniques.
• Drives workflow and process change by identifying opportunities for improvement derived from ServiceNow and other third party systems data analysis
• Works with Business System Analysts and IT Project Managers to support requests for data on projects.

Experience:

• 3+ years of experience in data analysis.
• Proven analytics skills, including mining, evaluation, and visualization.
• Previous experience working with relational databases.
• Technical writing experience in relevant areas, including queries, report, and presentations.
• Strong SQL or Excel skills, with aptitude for learning other analytics tools.
• Experience with IT Service and Support workflows.
• Experience with ServiceNow platforms. 

Key Skills:

• Data Visualization.
• Data Cleaning.
• Python.
• SQL.
• Machine Learning · Linear Algebra and Calculus.