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Job ID : 27451

Location : California State, CA

Company Name : A10 Consultancy

Job Type : Contract

Industry : Information Technology

Salary : $5,000 - $7,000  per month

No. of Positions : 1


Required Skills : IT DESKSIDE SUPPORT

Benefits : No benefits are available


Job Description :

What this job involves:

 

  • Installation, maintenance, diagnosis, and repair of vendor products (IMAC services)
  • Includes hardware and operating systems troubleshooting support
  • Includes software support from key vendors (Microsoft, Adobe, etc.)
  • Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issues
  • Adherence to established Company-IT support processes and service procedures
  • Will ensure Company-IT policies are being followed on supported devices
  • Responsible for asset and inventory tracking for all Company/Client equipment on site
  • Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance
  • Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings
  • Participate in corporate projects as assigned
  • Will act as liaison to the IT organization

 

 Before you apply, this is what we are looking for: 

 

  • Have 5 to 7 years of experience working in a corporate business office
  • Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role
  • Strong client communication skills – will need to be able to support executives through general end-users
  • Technical knowledge of the supported platforms as well as a working knowledge of hardware
  • Win7/Win10 OS support
  • Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus)
  • 5+ years' experience working with OS X in an Enterprise environment
  • Knowledge of networking (CCNA/Network+ certification a strong plus)
  • Working knowledge of Unified Communications Environments (Zoom, Teams, WebEx)
  • Working knowledge of Wireless networks and how to troubleshoot them
  • Working knowledge of Cisco switches and how they function, and how to troubleshoot network performance for end-users
  • Office 2016/2019 Support
  • Email flow support from Microsoft O365 to all Client provided devices
  • End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices
  • Mobile device support, including (Android and iPhone) smartphone
  • Location:
  • Mix of Remote/Onsite –  San Francisco, CA

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