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It Help Desk Analyst


Job ID : 32865

Location : Bluegrass State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $116,000 - $162,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Collaboration, Business Awareness, Time Management.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Answers specific questions about installation, operation, configuration, customization and usage of assigned products. 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. 
  • Escalates complex problems to senior level contract support team members. 
  • Level II knowledge of hardware and/or software products required. 
  • Experience with the access control processes and systems.
  • Knowledge of cloud based containerized environments. 
  • Typically involves use of problem management database and help desk system. 

Key Skills:

  • Have Business Awareness. 
  • Be Adept at Time Management. 
  • Pay Attention to Detail. 
  • Collaboration with Others. 
  • Be Willing to Learn. 
  • Work Well Under Stress.

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