It Help Desk Analyst

Responsibilities:

• Answers specific questions about installation, operation, configuration, customization and usage of assigned products. 
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. 
• Escalates complex problems to senior level contract support team members. 
• Level II knowledge of hardware and/or software products required. 
• Experience with the access control processes and systems.
• Knowledge of cloud based containerized environments. 
• Typically involves use of problem management database and help desk system. 

Key Skills:

• Have Business Awareness. 
• Be Adept at Time Management. 
• Pay Attention to Detail. 
• Collaboration with Others. 
• Be Willing to Learn. 
• Work Well Under Stress.