It Help Desk Analyst

Requirment:

• Excellent written and verbal communication skills.
• Knowledge in Microsoft Outlook and/or Lotus Notes.
• Knowledge of Active Directory. • Strong customer service skills.
• Strong problem solving skills and decision making ability.
• Effective listening and probing question skills.
• Ability to learn and apply technical information in a fast-paced, demanding work.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.