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Job ID : 30452

Location : Ohiopyle, PA

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $20000 - $40000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Hardware, Software, communications.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

 

Responsiblities:

  • Provide friendly, courteous, and quality support to all users.
  • Strive to meet or exceed all SLA goals.
  • Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
  • Document customer requests in the appropriate issue tracking system.
  • Route tickets accurately to client level support when needed.
  • Stay current on and adhere to established policies, procedures and documentation.

Requirment:

  • Excellent written and verbal communication skills.
  • Knowledge in Microsoft Outlook and/or Lotus Notes.
  • Knowledge of Active Directory Strong customer service skills.
  • Strong problem solving skills and decision making ability.
  • Effective listening and probing question skills.

Key Skills:

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of IT and software trends.
  • Strong customer service ethos.
  • The ability to work well with people from all backgrounds.
  • Strong communications skills.

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