IT Helpdesk Analyst

Responsiblties:

• Work with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process.
• Actively participate in design discussions and code reviews.
• Understands both Agile Methodology, project execution approaches and provides guidance to other teams.
• Work with vendors to design and implement new functionality.
• Responsible to deliver and maintain existing services, resolve incidents and problem management and meet SLAs as well as provide rotational on call coverage.

Requirment:

• Should have clear understanding of content server module development.
• Installations and Configurations knowledge of OpenText Content Server, Archive Center, Remote Cache Server, Brava, Blazon and OTDS would be an advantage.
• Should have knowledge on content server administration, search and indexing, managing OpenText platform, patching.
• Bachelor’s degree in technical discipline such as computer
• science or engineering, or equivalent work experience.
• Strong problem solving and teamwork skills and ability to work with minimal supervision.

Key Skills:

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of IT and software trends.
• The ability to work well with people from all backgrounds.
• Strong communications skills.
• Excellent organisational skills.