It Operation Analyst

Responsibilities:

• Troubleshoot/repair hardware and software within a network environment.
• Setup and Configure Windows computers and peripherals.
• Respond to and resolve tickets/work orders supporting end-users and all site infrastructure.
• Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, WiFi, and other hardware/software.
• Resolve issues in person, by phone, or using remote assistance applications.
• Coordinate with vendors to deliver support provided by managed services.
• Ensures utilization of the service management tools for logging, managing, and resolving incidents and requests.
• Assist with technical documentation and contribute to the creation publishing of Knowledge Base articles used by all levels of support.

Key Skills:

• Mathematical skills to process complex calculations.
• Problem-solving skills to find multiple viable solutions for a challenge.
• Computer skills to use various programs needed for analysis.
• Analytical skills to process large amounts of data.