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It Operation Analyst


Job ID : 31186

Location : Centennial State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $154,000 - $164,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Mathematical, Analysis, Analytical.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Troubleshoot/repair hardware and software within a network environment.
  • Setup and Configure Windows computers and peripherals.
  • Respond to and resolve tickets/work orders supporting end-users and all site infrastructure.
  • Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, WiFi, and other hardware/software.
  • Resolve issues in person, by phone, or using remote assistance applications.
  • Coordinate with vendors to deliver support provided by managed services.
  • Ensures utilization of the service management tools for logging, managing, and resolving incidents and requests.
  • Assist with technical documentation and contribute to the creation publishing of Knowledge Base articles used by all levels of support.

Key Skills:

  • Mathematical skills to process complex calculations.
  • Problem-solving skills to find multiple viable solutions for a challenge.
  • Computer skills to use various programs needed for analysis.
  • Analytical skills to process large amounts of data.

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