It Operation Analyst

Responsibilities:

• Provides day-to-day administration and troubleshooting for the service support application.
• Reviews and implements application patches, evaluates upcoming tool versions and releases as necessary.
• Provides second level support for production control, applications development, quality assurance and business users.
• Analyzes data and prepares reports covering a variety of functional areas.
• Applies creative thinking and analysis to develop new concepts for ongoing data into information.
• Creates tools to track information and monitor service and/or productivity levels of various operational departments and personnel.
• Builds custom reports, facilitates ad-hoc reporting and works with various customers to ensure service support application reporting meets business needs.

Key Skills:

• Mathematical skills to process complex calculations.
• Problem-solving skills to find multiple viable solutions for a challenge.
• Computer skills to use various programs needed for analysis.
• Analytical skills to process large amounts of data.