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It Service Desk Analyst


Job ID : 31107

Location : Bismarck, AR

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $128000 - $149000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Teamwork, Collaboration, Customer support..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsiblities:

  • Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
  • Work cooperatively with other team members  including those in other regions
  • Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
  • Logical bent of mind to isolate the root cause of the technical issues.
  • Proficiency in Remote Desktop troubleshooting , router & LAN troubleshooting.
  • Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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