IT Service Desk Analyst

 Responsibilities:

• Communicate with users to collect information about problems; investigate user problems and identify their source; determine possible solutions test and implement solutions.
• Perform troubleshooting steps in order to resolve incidents raised with the Service Desk.
• Work with corporate purchasing and accounting teams to ensure all required information is processed correctly.
• Ability to work in high pressure environments, and to maintain a clear head and respond appropriately.
• Experience of working with difficult customers, within a policy driven environment.

Requirment:

• Microsoft Office experience in a working environment.
• Desire to offer outstanding customer service.
• Excellent interpersonal skills.
• Ability to work without direct supervision.
• Ability to maintain sound and effective working relationships.
• Experience working within an international organisation.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.