It Service Desk Analyst

Responsiblities:

• Work with different Site / Onshore engineers to support.
• Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
• Work cooperatively with other team members  including those in other regions.
• Working knowledge into Active Directory preferred.
• Logical bent of mind to isolate the root cause of the technical issues.
• Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.

Key Skills:

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of IT and software trends.
• Strong customer service ethos.
• The ability to work well with people from all backgrounds.
• Strong communications skills.