Get job as soon as 2 days (HURRY UP) ENROLL NOW or Call   +1 (804)-454-3215
+

It Service Desk Analyst


Job ID : 31938

Location : Newark, DE

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $125000 - $135000  per year

No. of Positions : 10+


Required Skills : Collaboration, Communication, Interpersonal.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Support the clients & provide resolution of procedural, process, information, and technical problems for requests from testing center administrators submitted by Inbound Calls, email, chat.
  • Multitask and support customers on more than one channel, call & chat at the same time.
  • Document & provide audit trail of all problems and resolutions using Incident Management tool.
  • Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Help Desk metrics.
  • Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the windows  platform based Prometric Applications.

Key Skills:

  • Proficiency in customer relationship management  and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.

Recommended jobs for you

  • CAD Technician

    DivIHN Integration Painted Post, NY

    Responsibilities : We are looking for an CAD Technician II in Painted Post, NY for a 9 Month Contract. If you are interested, kindly reply to me back with your updated resume to [email protected] for more inform

    View Job
  • Java Developer

    B2techSoft USA

    Responsibilities : ๐Ÿš€ Hiring Alert! Join B2Techsoft LLC – An E-Verified Company ๐Ÿš€ Hi Everyone, Greetings of the day! โ˜€๏ธ This is Mohit from B2Techsoft LLC, and we’re actively

    View Job
  • Shopify Developer

    Dart Point Ohiopyle, PA

    Responsibilities : Job description: Develop bespoke Shopify Themes and change Templates which are pre-existing according to Brand Guidelines. Be an Expert in all aspects

    View Job
  • C++ Developer

    Dart Point Las Vegas, NV

    Responsibilities : Requirements: C#, .NET 3.5 (or higher), and Microsoft Visual Studio certification and experience. A minimum of 4 years of experience as a C# programmer

    View Job
  • Servicenow Developer

    Emblue Ohiopyle, PA

    Responsibilities : Responsibilities: Design, configure, and customize ServiceNow applications and modules based on business requirements. Develop and maintain ServiceNow

    View Job

Thanks For Your Feedback

Weโ€™re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
OPTnation.com is not a Consulting Company/Training Company/H1B Sponsor.

Attach A Resume First