IT Service Desk Engineer

Job description:

 Responsibilities:

• Taking ownership of customer reported issues & solving their problems by providing resolution.
•  Researching, diagnosing, & identifying solutions to resolve system/application issues.
•  Installing, configuring, troubleshooting System OS issues and various applications
•  Should possess ability to learn & work on changing & emerging technologies.

Experience:

•  Installation & configuration of Operating system with various methods like Bootable PD etc.
•  Ensure proper closure/resolution for all the issues.
•  Document technical issues in the knowledge database.
•  Certification in new technologies like Azure, ITIL, AWS will be added advantage.
•  Keep track of users system issues until resolved by adhering to the SLA.

Key Skills:

• Customer service.
• Communication skills.
• Adaptability.
• Teamwork skills.
• Interpersonal skills.