It Support Analyst

Responsibilities:

• Resolve all incidents for assigned systems either thru personal actions, referral to other IT resources or referral to vendors; resolves or escalates according to agreed time intervals.
• Fulfill requests for new or changes to existing equipment/services within established intervals, ensuring the requestor’s needs are effectively met.
• Proactively identifies and takes action to resolve the root cause of recurring or chronic problems.
• Train and develop peers and Help Desk staff in monitoring; routine administration and trouble shooting for assigned systems.

Key Skills:

• Communication. 
• Problem-solving. 
• Time management. 
• Software installation. 
• Hardware setup. 
• Virus removal.