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Job ID : 32316

Location : The Ocean State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $30,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Communication, Time Management, Software Installation.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Refer to internal database or external resources to provide accurate tech solutions.

Key Skills:

  • Communication.
  • Time management. 
  • Software installation. 
  • Hardware setup. 
  • Virus removal. 

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