Jr. Business Analyst

Wisefolks Technologies Inc (E-Verify Company) looking Entry Level Business Analyst for a client project and F1/Opt/Cpt & Stem visa are eligible for this role. Job description is given below.

Job Title: Business Analyst

Location: Somerset, NJ

Contract: - Only W2

Rate: - $30-$35/-hr (DOE)

JOB RESPONSIBILITIES  

• Responsible for the configuration support, maintenance and setup of application modules.
• Analyzes internal customers’ needs and helps guide and recommend on existing company solutions.
• Identify, investigate and contribute to improvement opportunities to achieve optimal service delivery.
• Escalates issues to the appropriate team members as required or necessary.
• Acts as the escalation point for support issues to the appropriate third-party vendors as assigned.
• Resolves trouble tickets assigned and assist with solving end-user issues as needed.
• Follows process flows based on the ITIL guidelines and adapted to the Company environment.
• Meeting service level expectations set by the supervisor and by the business.
• Collaborates with other BT support groups and other business groups to fulfill operational requests and issues.
• Participates in development of training plan by using internal and external resources for career development and business support purposes.
• Maintains current knowledge of technology trends.

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QUALIFICATION REQUIREMENTS

• 1-2+ years of experience in a related field as a business analyst or business systems analyst.
• Bachelor’s degree in Computer Science or equivalent education and experience.
• Awareness of incident and request management, within an IT Service Management role.
• Strong attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
• Must be a self-starter and be willing to take accountability for projects, problems and issues.
• Relevant certifications preferred.
• Experience using collaboration tools such as Confluence, Jira, Agile, Scrum etc.
• Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
• Demonstrated experience working within an enterprise level IT organization strongly preferred.