Main frame Automation Services (MAS) Specialist

• The major responsibilities of the MAS Specialist – SA Platform  encompass service delivery and delivery systems support.  These responsibilities include:
• Maintaining an Enterprise Automation platform in a steady state environment including working closely with other IBM support groups to provide solutions to technical problems;
• Administering, maintaining, and upgrading System Automation (SA) for z/OS, NetView, & internal IBM tools, e.g., OPS510.   
• Advising and supporting both user and customer queries on a daily basis;  
• Providing 3rd level technical support for less complex problems in an operational environment;  
• Participate in inter-departmental projects;
• Recommending alternative solutions, priorities, systems hardware/software, design changes and improvements;   
• Providing 24x7 support of System Automation (SA) for z/OS, NetView, & internal IBM tools, e.g., OPS510,  including on-call or pager availability;   
• Performing off-hours work to support customer changes;   
• Managing problems to resolution using defined process flow;   
• Implementing changes using defined change management protocol;
• Performing additional responsibilities as assigned;
• Implement code to increase customers SLAs;
• Create code to minimize human intervention;    and 
• Be willing to travel for customer KT and DR exercises  if needed.

Desired Experience:

• At least 3 years experience in a MVS or equivalent Operational environment;    At least 3 years experience creating & maintaining System/Console Automation utilizing SA for z/OS & NetView software.

Technical Skills:   

• Knowledge and expertise with SA for z/OS & NetView software.  (Skill Level 3) 
• Knowledge and expertise with REXX.      (Skill Level 3)
• Understanding of OS/390 MVS & z/OS concepts and facilities.  Understanding of MVS JCL.        (Skill Level 3)
• Understanding of MVS / z/OS Operations.       (Skill Level 3)
• Understanding of TSO & ISPF environments.  (Skill Level 3)    
• Knowledge of MPF.    (Skill Level 2)

Non-Technical Skills:

• Strong teamwork skills balanced with ability to work alone.  Positive attitude.   Strong written and oral communication skills.  Ability to quickly assimilate technical and non technical information.   Ability to manage time and workload.