Network/ Desk side Engineer
Job ID : 25627
Location : Hayward, CA
Company Name : QData
Job Type : contract
Industry : Information Technology
Salary : $15 - $20 per hour
No. of Positions : 1
Required Skills : Network/ Desk side Engineer.
Benefits : None of These
Job Description :
- Desk side engineer for technical support for Client End-Users and their networked computers and peripherals
- Interface with multiple levels of end users, management, VIPs and technical staff
Duties include:
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, Iphone, and LAN cable drops
- Swap-Out and, troubleshoot software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data where requested by HCL. Supplier shall not be liable for the data loss. Supplier is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem Management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated help desk Incidents and Service Requests
- Performing asset inventory activities where requested by HCL.
- Work with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list monthly and coordinate for any disposal requisites
- Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
- Adhere to ticket response and resolution SLA's as agreed upon.
- Understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Maintain the reliability and viability of the company’s computers, computing systems, and network infrastructure.
- Track server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system and network functions.
- To assist in the installation of various computers, computing systems, networks, telecommunications and video components.
- Ensure that server best practices are being meet.
- Contributing in preparing knowledge base article
Expected Engineer capability/Experience :
- At least 6-10 years of experience in the field or in a related area required
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.) • Strong Microsoft Operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds • Broad experience of IT with good understanding of Networks, Servers and Telecoms
- Strong Client service skills • Ability to provide consistent, excellent Client support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivating
- Basic Background security check required • Experience including remote control of PCs and video conferencing knowledge
Technical Qualifications :
- Bachelor of Science in Computer Science related field or related work experience.
- MCSA certification preferable.
- Hands-on knowledge of Windows Server administration.
- Experience of Cisco Products and hands-on in network administration needed.
- Intermediate knowledge of directory services, Active Directory and Open Directory.