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Online Chat Specialist


Job ID : 35491

Location : Texas City, TX

Company Name : Apollose

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $107700 - $108700  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Empathy, Problem-Solving Skills, Typing..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.
  • Create relationships with new customers to better understand and achieve their needs.
  • Respond to customer questions, inquiries, requests, and problems accurately.
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team.

Qualifications:

  • Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment.
  • PC keyboarding and internet experience needed.
  • Strong communication and interpersonal skills- including written and verbal.
  • Upbeat positive attitude and professional demeanor.
  • Articulate and well-accustomed to a client-facing role.
  • The ability to compose professional emails is a plus.

Key Skills:

  • Communication Skills.
  • Both Written and Spoken.
  • Multitasking Skills.
  •  Empathy.
  • Problem-Solving Skills.
  • Typing.

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