Operation Analyst

Responsibilities:

• To undertake specific tasks related to the deliverables that include.
• Assist Operations Analysts in understanding client requirements from Customer Success/Account Management teams.
• Configure products on the impress.ai platform based on the client requirements.
• Do end-to-end thorough Quality Assurance of configured workflows to ensure deliverables are of the highest quality.
• Documentation of all the tasks in detail.
• Give proactive feedback to the impress.ai product team on how to improve the platform.
• Provide recommendations to the reporting manager regarding the concerns in the existing processes.

Key Skills:

• Excellent communication skills, both verbal and written.
• Experience using statistical and database software.
• Consulting and project management skills.
• Strong analytical and problem-solving skills.