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President And Chief Executive Officer


Job ID : 27323

Location : ORLANDO, FL

Company Name : MICHAEL SPINELLI, INC.

Job Type : parttime, contract

Industry : Customer Service

Salary : $12 - $30  per hour

No. of Positions : I have ongoing need to fill this role


Required Skills : Personal Assistant,Personal Secretary,Customer Care Representative,.

Benefits : Vision Insurance, 401K


Job Description :
  • Mentors other Customer Service Representatives
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Answers complex and/or escalated calls from customers in a polite, courteous manner
  • Determines the best way resolve individual customer concerns and authorize specific policy exceptions.
  • Calmly attempts to resolve and de-escalate any issues
  • Upsells to the customer as necessary

 

  

 

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