Production Analyst

Responsibilities:

• Securely process electronic requests for medical records.
• Ensure compliance with customer requirements for requests and processing needs.
• Comply with HIPAA and HITECH Act requirements for each request and customer encounter.
• Provide back-up support to our support team members with ticket escalations.
• Help to ensure we maintain accurate client notes and system instructions as we bring on more customers.
• Communicates appropriate options for issue resolutions in a timely manner.
• Informs customers about services available and assesses customer needs.
• Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems.
• Identify, research and resolve customer issues questions and concerns in a timely manner.

Key Skills:

• Data Entry.
• Financial Analysis.
• Windows.
• Strong Analytical.
• Troubleshoot.
• Production Process.
• Other Skills.