Program Manager

Responsibilities:

• Ability to effectively communicate project status and expectations to team members and stakeholders in a timely and clear fashion.
• Ability to develop and track progress against detailed project plans including schedules, technical and business requirements, cost estimates, resources plans, communication plans, risk mitigation plans, issues resolution and capacity planning.
• Evaluate, determine, and document specific requirements related to projects and translate those requirements into resource and deliverable based roadmap with target release dates for accomplishment.
• Provide routine reporting of project milestones, risks, impediments, and escalation requirements.
• Oversee the development of internal and external communication processes and materials.
• Perform research and analysis to identify trends, work in collaboration with Customer Experience Manager, to provide a better customer experience.

Qualifications:

• Active Project Management Professional certification.
• Previous experience in project management of large-scale deployments, upgrades, and migrations of technology services across a large enterprise •Proficient in the use of MS tools, including Word, Excel, PowerPoint and Teams.
• Proficient in the use of project management tracking tools, preferably MS Project.
• Experience and understanding in data center infrastructure, including power and cooling.

Key Skills:

• Analysis.
• Communication.
• Conflict resolution.
• Goal setting.
• Leadership.
• Negotiation.