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Job ID : 32594

Location : Magnolia State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $116,000 - $165,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Analytical, Good Coaching, Verbal Communication.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Monitor calls and chats handled by agents as per the weekly sampling plan.
  • Conduct regular Joint Discussions on a weekly basis.
  • Agents errors will be reported through IM which needs to be handled.
  • Training need analysis, Call analysis and Data Scrub will be a part of your routine.
  • Regular feedback/coaching as soon as possible.
  • Join on calls with leads/mentors/stakeholders for better performance as an organization.

Key Skills:

  • Meticulous Attention To Detail. 
  • Analytical. 
  • Good Coaching And Verbal Communication. 
  • Good Written Communication.
  • Empathetic And Emotionally Intelligent.
  • Ability To Work As Part Of A Team.

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