Quality Assurance Analyst

Responsibilities:

• Meet departmental and/or provider evaluation goals.
• Effectively communicate with other Quality team members regarding strategies, processes, and procedures to ensure consistent productivity.
• Track and document calls monitored evaluation scores, and trends daily.
• Utilize company software to locate calls and listen to call recordings.
• Report daily production, scores, trends, and other activities completed at that time.
• Proactively establish healthy relationships with account managers, supervisors, team leads, and agents.

Requirement:

• Previous experience in Quality Assurance and contact center experience mandatory.
• Naturally curious and passionate with an entrepreneurial spirit.
• Eager to learn and open to constructive criticism.
• Ability to work in a fast-paced environment.

Key Skills:

• Meticulous Attention To Detail. 
• Analytical. 
• Good Coaching And Verbal Communication. 
• Good Written Communication. .
• Empathetic And Emotionally Intelligent. 
• Ability To Work As Part Of A Team.