Quality Assurance Analyst

Responsiblties:

• Develop and conduct routine quality assurance reviews of key functions and high-risk and/or complex transactions to ensure compliance with the company’s policies and procedures, internal standards, federal and state laws, and contract terms.
• Assist with oversight and administer compliance-related activities, when needed.
• Develop new quality assurance review procedures that test the internal controls of key risks associated with each functional area and/or transaction.
• Develop and conduct ad-hoc audits/reviews as needed.
• Develop and work exception reports and/or queries to monitor issues or concerns.
• Partner with functional areas to determine the root cause of issues and help develop action plans to address the issues.
• Create reporting formats and report findings in a timely and accurate manner.
• Track and follow-up on the status of all open issues to ensure action plans are implemented in the most effective and efficient manner. Document and report the status on a regular basis.
• Support Compliance department with third-party audits and exams by responding to inquiries and/or fulfilling requests.
• Foster mutually beneficial relationships with all functional areas by continually acting as a partner and resource to the area and staff.

Key Skills:

• Meticulous Attention To Detail. 
• Analytical. 
• Good Coaching And Verbal Communication. 
• Good Written Communication.
• Empathetic And Emotionally Intelligent. 
• Ability To Work As Part Of A Team.