Get job as soon as 2 days (HURRY UP) ENROLL NOW or Call   +1 (804)-454-3215

Quality Assurance Analyst

Job ID : 32801

Location : Palmetto State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $36,000 - $46,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role

Required Skills : Leadership, Organizational, Planning.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance

Job Description :


  • Quality Assurance Analyst  is responsible for assessing the quality of the performance of calls and chat process agents who deal with our existing, potential new users.
  • The QA will monitor inbound calls, sales calls and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • Assist in developing, creating and implementing processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall My Bill Book users experience.
  • Participates in design of call and chat monitoring formats and quality standards. Perform call and chat monitoring and provide trend data to the management.

Key Skills:

  • Leadership.
  • Organizational and planning.
  • Communication.
  • Statistical analysis.
  • Problem-solving.
  • Industry-specific technical knowledge.

Recommended jobs for you

  • Quality Assurance Analyst

    Atechstar Bluegrass state

    Requirements: 2 years Quality Assurance Experience.

    View Job
  • Quality Assurance Analyst

    Atechstar Newark, MO

    Responsibilities: Understand the role and technical skills

    View Job
  • Quality Assurance Analyst

    3S Business Corporation Houston, TX

      We're looking for QA OPT Candidates we will start a new batch asap.

    View Job
  • Quality Assurance Analyst

    IT Excel LLC Virginia Beach, VA

    DESCRIPTION :- Review, analyze and evaluate business systems and user

    View Job
  • Quality Assurance Analyst

    DVG Tech Solutions New Jersey, NJ

    Hi, We are looking for  QA consultants for our client. Position:

    View Job

Thanks For Your Feedback

We’re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. is not a Consulting Company/Training Company/H1B Sponsor.