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Quality Assurance Analyst


Job ID : 32801

Location : Palmetto state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $36000 - $46000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Leadership, Organizational, Planning..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Quality Assurance Analyst  is responsible for assessing the quality of the performance of calls and chat process agents who deal with our existing, potential new users.
  • The QA will monitor inbound calls, sales calls and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • Assist in developing, creating and implementing processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall My Bill Book users experience.
  • Participates in design of call and chat monitoring formats and quality standards. Perform call and chat monitoring and provide trend data to the management.

Key Skills:

  • Leadership.
  • Organizational and planning.
  • Communication.
  • Statistical analysis.
  • Problem-solving.
  • Industry-specific technical knowledge.

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