Salesforce App Developer

Skills: Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors Salesforce Service Cloud - Omnichannel, Knowledge, Case Routing, Queues Salesforce Service Cloud - Public Groups, and User Group Assignments Expertise with integration middleware and Enterprise Service Bus Expertise in consuming/sending the message in XMLJSON format to 3rd party using SOAP/REST APIs Expertise in Apex, process builder, workflow, and triggers Excellent oral and written communication skills   Sr Applications Developer working on a global deployment of Salesforce Service Cloud to 40 countries, 1000 locations and 25,000 users. The application is used for Phone, Web, Email, Messaging (SMS) and Chat channels. This is a dynamic application that is rapidly growing with new Customer Support functionality.

·         Analyze business requirements, translating requirements into Salesforce solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization). ·         Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach. ·         Expertise with Integrating Salesforce to on premise legacy systems and other cloud solutions. ·         Expertise with integration middleware and Enterprise Service Bus. ·         Expertise in consuming/sending the message in XMLJSON format to 3rd party using SOAP/REST APIs. Expertise in Apex, process builder, workflow, and triggers.  Strong knowledge with Agile Development Methodology. ·         Salesforce Certification: Platform Developer I.