Salesforce Architect

Qualifications

• Over 10 years of IT experience with a minimum 5 years of professional experience with the Salesforce eco-system
• Bachelor's degree in Computer Science, Engineering or equivalent combination of education and experience
• At least 3 project implementations that exploit the full capabilities (discover, design, implement and optimize) of the Salesforce platform
• A minimum of 2 years of experience creating the technical architecture for complex Service Cloud Salesforce implementations.
• Demonstrated knowledge of Telephony, Chat, Mobile, Web, Social as customer service channels.
• Strong understanding of Salesforce infrastructure, security and related cloud technologies
• Desired prior experience providing technical solutions with Financial Services Cloud & Service Cloud for Retail Banking domain.
• Extensive development experience with Salesforce development technologies; security, process builder, flow, workflow, APEX, VisualForce, Lightning, Community, Workflows, Triggers, API, SOSL, SOQL, REST, App builder.
• Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture which aligns the business objectives.
• Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.
• Experience with bi-directional integrations between Salesforce and other business applications.
• Possess expertise in understanding and guiding end-to-end business processes, and mapping those recommended processes into features and workflows into Salesforce environment.
• Active Salesforce certifications desired.
• Salesforce Administrator Certification 201, Salesforce Advanced Administrator Certification 301 , Salesforce Developer Certification 401.
• Certified Application Architect or Certified System Architect with track towards Technical Architect Certification strongly preferred.
• Dynamic and self-motivated person with a strong customer focus with the ability to lead new initiatives across the platform.
• Excellent verbal and written communication skills. Ability to communicate complex issues in a concise easy to follow manner is essential.