Salesforce Developer

Responsibilities:

• Salesforce Service Cloud: Provide support lead responsibilities for the application built on Salesforce Service Cloud.
• Must have 5-8 years of experience in Salesforce Service Cloud code customization.
• Must have good knowledge and experience in Salesforce integration using REST API.
• Good to have experience and knowledge on Salesforce Community portal.
• Provide support service to client under the SLA - 18X5 along with minor releases (monthly releases).
• Good to have any knowledge in Life Science domain with Veeva CRM and Veeva Network Bridge.
• Manage and able to coordinate offshore team as a single point of contact for escalation, client communications.
• Provide communication to client on major incidents, outage, root cause analysis.
• Certification in Salesforce Service Cloud (PD1/2, App Developer, Service Cloud with higher proficiency.
• Must be online in the system from 8 am to 5 pm EST hours to support production issues.
• In case of any P1 or P2 incidents, we expect to provide support for the resolution.
• Experience in Build Configuration & Release Management ,Design & Build Enablement and Salesforce Community Cloud.
• Must Have Salesforce Service Cloud ,Salesforce Community Portal ,REST API integration with Salesforce.
• Must have 0 to 3 years in REST API Integration.

Key Skills:

• Apex.
• Java.
• JavaScript.
• SOQL.
• Custom Objects.
• Web Services.
• Other Skills.