Service Availability Manager

• Individuals performing this role focus on the Availability Management for GTS Infrastructure Services Clients.
• They work to optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner.
• They use their technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.
• They provide a holistic view of the client's environment and make recommendations to improve overall service availability.
• They are responsible to develop and maintain Availability Plans which prioritizes and plans IT availability.
• They monitor IT availability levels by comparing actual levels against targets and addressing shortfalls.

Other Details:

• Visa – USC, GC (ONLY)
• Local of Phoenix ONLY