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Service Desk Analyst


Job ID : 32526

Location : Beehive state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $20000 - $40000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Customer support, Collaboration, Time management..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibtlties:

  • Accurately log relevant details of all interactions with customers.
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
  • Strictly follow support procedures while abiding with privacy guidelines in handling customer information.
  • Analyze trends and patterns in incidents, and provide feedback to support managers and the application team.
  • Help to maintain the Query and Diagnostics Knowledgebase.
  • Perform other related duties as assigned.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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