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Service Desk Analyst

Job ID : 29954

Location : In Springeld

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $129,000 - $184,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role

Required Skills : Communication, Organizational , Interpersonal

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance

Job Description :

Job Description:Responsibilities:

  • Provide best in class customer experience to our customers.
  • Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools.
  • As the technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups.
  • Collaborate with service desk co-workers through inclusion.
  • Be present and participate in ongoing training for service operations.


  • Experienced and capable of dealing with fast pace and high-stress work environment.
  • Experienced and capable of adjusting to changing processes, procedures, and workday.
  • Experience and proficiency in all Microsoft’s currently supported.
  • Experienced and proficient in messaging systems, Microsoft Outlook and Gmail.

Key Skills:

  • .Proficiency in customer relationship management.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills.

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