Service Desk Analyst

Job Description: Responsibilities:

• Provide best in class customer experience to our customers.
• Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools.
• As the technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups.
• Collaborate with service desk co-workers through inclusion.
• Be present and participate in ongoing training for service operations.

Experience:

• Experienced and capable of dealing with fast pace and high-stress work environment.
• Experienced and capable of adjusting to changing processes, procedures, and workday.
• Experience and proficiency in all Microsoft’s currently supported.
• Experienced and proficient in messaging systems, Microsoft Outlook and Gmail.

Key Skills:

• .Proficiency in customer relationship management.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills
• Excellent organizational and time management skills.